Privacy Policy.

1. What we collect

We collect information you provide directly and information collected automatically when you use the Service.

Information you give us

• Account information: email address, username, display name, password (hashed), and optional profile details
• Purchase information: billing email, payment method (processed by our payment providers, never stored on our servers in raw form), purchase history
• Seller information: if you sell on the platform, we collect tax forms (W-9, W-8BEN), payout details, and bank or PayPal information
• Communications: messages you send to support, reviews you write, and any content you upload as a Seller

Information collected automatically

• Usage data: pages visited, animations viewed, search queries, and interactions with the Service
• Device data: IP address, browser type, operating system, and approximate location
• Cookies and similar technologies: see Section 4 for details

2. How we use it

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and deliver purchased animations
• Send transactional emails (receipts, security alerts, order updates)
• Send promotional emails, only if you've opted in
• Respond to your support requests and feedback
• Detect, prevent, and respond to fraud or abuse
• Comply with legal obligations and enforce our Terms

3. Sharing

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: we work with vendors for payment processing (Stripe, PayPal), email delivery, analytics, and hosting. These providers access only what's needed to perform their function.
• Legal compliance: when required by law, court order, or to protect rights, property, or safety
• Business transfers: if our company is involved in a merger, acquisition, or sale of assets
• With your consent: in any other case, only when you've explicitly agreed

4. Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve the Service. You can control cookies through your browser settings, though disabling some may break parts of the Service.

We use the following categories of cookies:

• Essential: required for the Service to function (sign-in sessions, cart contents)
• Analytics: help us understand how the Service is used
• Preferences: remember your settings and choices

We do not use advertising cookies or share data with ad networks.

5. Security

We use industry-standard security practices, including encrypted connections (TLS), hashed passwords, and access controls on our systems. Payment information is handled by PCI-compliant payment processors and is not stored on our servers in raw form.

No system is perfectly secure. If we discover a security incident affecting your data, we will notify you in accordance with applicable law.

6. Retention

We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account data: until you delete your account, plus 30 days for backup purposes
• Purchase records: 7 years for tax and accounting compliance
• Support correspondence: 2 years
• Anonymized analytics: indefinitely

7. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request a copy of your data in a portable format
• Correct inaccurate information
• Request deletion of your data ("right to be forgotten")
• Object to certain processing or withdraw consent
• Lodge a complaint with a data protection authority

You can exercise most of these rights directly through your account settings, or by contacting us at privacy@robloxanimations.com. Residents of the EU/EEA, UK, and California have additional rights under GDPR and CCPA respectively.

8. Children

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Users between 13 and 18 must have parental or guardian permission to use the Service, particularly for purchases.

9. International users

The Service is operated from [Country]. By using the Service, you consent to your information being transferred to and processed in [Country], which may have data protection laws different from those in your country of residence. We take steps to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.

10. Changes

We may update this Privacy Policy from time to time. Material changes will be communicated via email and posted on this page at least 14 days before taking effect. The "Last updated" date at the top of this page reflects the latest version.

11. Contact

For privacy questions or to exercise your rights, contact us at privacy@robloxanimations.com or through our support page.